Category Archives: Customer Service

How Many Customers Can You Afford to Lose?

By Joan Nowak According to the Harvard Business Review, 67% of customers who choose a new supplier said they were satisfied with their former supplier!  On an average, most U.S. companies lose half their customer base every five years.  So…

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These Guys Want Your Customers

When one of your customers walks into their favorite supermarket, they have roughly 40,000 products (CNBC) to choose from that cover pretty much every category you have in your Shaklee business. Procter & Gamble, the world’s largest advertiser — spends…

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Do Customers Look Forward to Coming Into Your Office?

There is a lot to learn from this letter sent to me by Perry Marshall.  As you read it, think about all the things you can do to turn your Shaklee office into a place where people really look forward…

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What is a Customer?

Found this today.  Love it. Believe it! "Customer = Anyone whose actions affect your results." "Great customer service = whatever it takes." Very Profound and Way cool!

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Jack Welch on Customer Focus

“The  one thing we’ve discovered as a certainty is that anything we do that makes the customer more successful inevitably results in a financial return for us.” – Jack Welch, G.E.

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